Jobless Households and the Quality of Supportive Services

Jobless Households and the Quality of Supportive Services

In 2014 NESC published its study on Jobless Households: An Exploration of the Issues, Report No.137.  In this study it was proposed that NESC would examine the role of services in meeting the needs of jobless households. 

The current research project is a follow-on to the 2014 publication and involves an in-depth qualitative study into how the various agencies and relevant organisations are responding to the needs of jobless households.  Specifically, it is a study of jobless households and the services with whom they interact to:

  • Understand better the circumstances of households where no-one is working regularly and their decision-making processes;
  • The interaction between jobless households and front-line service providers;
  • The decision-making structures and delivery mechanisms within service providers;
  • The decision-making and implementation processes of national policy; and
  • The extent of integrated service provision.

The study is being undertaken in an urban area where there is:

  • low work intensity households containing children;
  • a range of public services and community interventions to tackle household joblessness and disadvantage;
  • employment opportunities available; and
  • the Local Community Development Committee sees household joblessness as an issue to be addressed.  

In 2016, interviews with 33 households, 16 local service providers, and 11 local employers took place. In 2017, interviews were carried out with 11 regional managers, 12 national decision makers in Government departments and agencies, and 9 national stakeholders. Analysis of the findings is near completion, and will be published early in 2018.

The project is led by Dr Helen Johnston, along with Dr Anne-Marie McGauran.

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